The Pawsome DeliDelivery & returns.
Clear information about dispatch, delivery and what to do when something is not quite right.
How delivery works
Order received
We will email confirmation after checkout and begin preparing your order.
Carefully packed
[Add dispatch cut-off, packing days and handling times.]
On its way
[Add delivery services, estimates, charges and tracking details.]
Complete before launch: add delivery regions, postcode exclusions, charges and the free-delivery threshold.
Returns
Changed your mind?
[Add the returns window, return address, eligibility rules and who pays return postage.]
For hygiene and safety reasons, opened food, treats and certain sealed goods may not be returnable unless faulty. This does not affect statutory rights.
Damaged, incorrect or missing item?
Contact us promptly at [customer-service email], quoting your order number and including clear photographs where relevant.
Refund timing
[Explain inspection and refund times, including how long a payment provider may take to return funds.]
Legal review required: have this page checked against the consumer laws that apply to your business and customers before publishing.