The Pawsome DeliQuestions, answered.
Everything you need to know about ordering, delivery, returns and choosing for your dog.
Orders and delivery
Where do you deliver?
[Add the countries, regions and postcode exclusions you serve.]
How long will my order take?
[Add dispatch times, delivery services and realistic delivery estimates.]
How can I track my order?
[Explain when tracking is supplied and where customers can find the link.]
Can I change an order after placing it?
Contact us as quickly as possible. We will help where we can, but an order cannot normally be changed once it has entered packing or dispatch.
Food and treats
How should I introduce a new food?
Changes to a dog’s diet are commonly made gradually. Follow the product guidance and ask your vet for advice tailored to your dog, especially if they have allergies, sensitivities or a medical condition.
Where can I check ingredients?
Ingredients and available nutritional information appear on each food and treat page. Packaging is the final authority; contact us before ordering if your dog has a known sensitivity.
Can you recommend something for a medical condition?
We cannot diagnose or treat medical conditions. Please speak with your vet for individual advice.
How should treats be fed?
Follow the pack guidance, supervise where appropriate and make treats part of your dog’s overall daily intake. Ensure fresh drinking water is available.
Returns and help
Can I return an item?
See our Delivery & Returns page for eligibility, time limits and instructions. Open food and certain sealed goods may not be returnable unless faulty.
What if something arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs where relevant. We will explain the next step.
Still need help?
Visit our Contact page and send us a message. We are always happy to point you in the right direction.
Still chasing an answer?
Send us a message and a human will get back to you.